Customer Feedback Meeting

Gather customer feedback and steer the product in the right direction with this customer feedback meeting template for Sales and Customer Success teams.

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Tone of the meeting

🎯 Objective

What exactly is the goal of this gathering? Do you wish to concentrate on one feature of the product in particular?

📁 Use-cases

How well does our product meet the needs of the consumer on a scale of 1 to 1? ‍

🤩 Favourite features

What are the current favourites of the customers' features and benefits? ‍

💪 Areas for improvement

What can we do to improve our customers' experience? What would our product look like if the consumer changed it?

🪄 If you had a magic wand…

Were there any feature requests from the customer? From here, you can turn this list into tickets for the respective teams. ‍

✅ Next steps

What came out of this meeting? What are the next steps?

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