Customer Success should meet with high-priority accounts to collect feedback and insights about the product to avoid churn and increase satisfaction.
👋Catch Up
How is everything going since we last chatted?
🚧Roadblocks
Discuss any current roadblocks.
🚀New features
Present any new features.
💡Feedback
List any features or capabilities that you wish the product or service could do for you.
✅Action items
What came out of this meeting? What are our next steps?
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