🔍 Context
Start the call by introducing yourself and thanking the reference for their time. Then, proceed to ask the following questions.
Tell me about how you and [name] worked together.
Can you confirm what their title was?
🤝 Collaboration and Customer Service
Understand if the candidate possesses teamwork and communication skills.
How did [name] get along with others in the workplace?
How are [name]’s customer service skills?
How were their interactions with customers?
🚀 Performance
Ask questions to understand the candidate’s strengths — as well as their areas of improvement.
What advice do you have for their hiring manager to get the most out of their strength?
Did [name] have any major accomplishments while working for you?
If you were to create a role for this person, what responsibilities would you assign this person vs. other members of the team?
How does [name] respond to feedback?
What skills would you bave liked to see the candidate develop to reach their full potential?
đź’¬ Final questions
After asking these two questions, end the call on a positive note by thanking the person for their time once again.
Would you work with [name] again?
What else should I know about the candidate that I didn’t ask?
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