Customer Success Specialists play an essential role in customer retention and community building. Use this template to hire a great candidate for the role!
Give the candidate the opportunity to introduce themselves to you and potentially other interviewers.
Tell me about yourself?
Can you pitch our product in 3 seconds?
👤 Customer success experience
Learn about the candidate’s previous customer success experience.
Can you describe when you had to alter your normal approach to a customer to fix an issue?
How do you incorporate upsells into your customer success work?
How would you manage the problem if a server outage affected multiple customers?
💬 Interpersonal skills
Learn more about their interpersonal skills.
What are some of your strengths and areas of improvement?
Describe a difficult relationship you've had with a co-worker in the past and how you handled it.
If you were working with a client and realized one of your teammates gave them incorrect information, how would you handle the situation with the customer and your teammate?
Learn more about how they would collaborate with other teams.
How should customer success collaborate with other branches of the business?
Describe a time when you worked closely with marketing and sales. How did it go?
Any questions for me?
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