đź‘‹ Introduction
Give the candidate the opportunity to introduce themselves to you and potentially other interviewers.
Tell me about yourself?
Can you pitch our product in 3 seconds?
👤 Customer success experience
Learn about the candidate’s previous customer success experience.
Can you describe when you had to alter your normal approach to a customer to fix an issue?
How do you incorporate upsells into your customer success work?
How would you manage the problem if a server outage affected multiple customers?
đź’¬ Interpersonal skills
Learn more about their interpersonal skills.
What are some of your strengths and areas of improvement?
Describe a difficult relationship you've had with a co-worker in the past and how you handled it.
If you were working with a client and realized one of your teammates gave them incorrect information, how would you handle the situation with the customer and your teammate?
🤝 Collaboration
Learn more about how they would collaborate with other teams.
How should customer success collaborate with other branches of the business?
Describe a time when you worked closely with marketing and sales. How did it go?
âť“Questions
Any questions for me?
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