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🚀Goals and KPIs
What are the most important goals / KPIs for Customer Success at a company of our size and stage?
🤝Collaboration
How do you think Customer Success should work with the Sales and Product teams?
😁Customers
How often should we Zoom, visit, and check-in, with which customers?
How often should we Zoom, visit, and check-in, with which customers?
When you meet with customers, what sort of agenda do you like to use?
Tell me about the top 3 customers you lost.
👥Team
If we are on a tight budget, how should we staff the CS team?
💻Product
How well do you tend to get to know the product’s ins and outs?
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