Head of Customer Success Interview

Customer Success is crucial to building long-lasting relationships and avoiding churn. Use this template to inquire about your candidate's leadership style.

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Department
Customer Success
Meeting type
Interview
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Tone of the meeting

🚀Goals and KPIs

What are the most important goals / KPIs for Customer Success at a company of our size and stage?

🤝Collaboration

How do you think Customer Success should work with the Sales and Product teams?

😁Customers

How often should we Zoom, visit, and check-in, with which customers?

How often should we Zoom, visit, and check-in, with which customers?

When you meet with customers, what sort of agenda do you like to use?

Tell me about the top 3 customers you lost.

👥Team

If we are on a tight budget, how should we staff the CS team?

💻Product

How well do you tend to get to know the product’s ins and outs?

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