User feedback sessions are essential to guide and inform your decision-making and influence innovations when you make changes to your product or service.
Introduce yourself and share some information about this project.
Gather overall feedback and determine a user’s impressions of a product.
How would you go about performing [task]?
What do you expect to happen if you did this [task]?
What alternative method would you use to perform [task]?
Was there anything surprising or did not perform as expected?
Was the interface easy to understand?
What was the easiest/ hardest task to accomplish?
✅ Action items
What came out of this meeting? What are our next steps?
Anything else to write down?
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